Departing the Desk: Reference, Change and the Art of Letting Go

Research output: Conference PosterPresentation


What happens when librarians decide to radically change their reference service model? Our presentation will discuss the impact of the new model on librarians’ time and workload, student assistant perspectives on their new roles, and the student training program developed to support student assistants at the desk.

Original languageAmerican English
StatePublished - Oct 20 2011
EventIllinois Library Association Annual Conference -
Duration: Oct 20 2011 → …


ConferenceIllinois Library Association Annual Conference
Period10/20/11 → …


  • reference


  • Library and Information Science

Cite this